RiverCom 911, along with its partner law, fire and emergency responder agencies in Chelan and Douglas counties, is pleased to announce Text-to-911 is now available to Chelan and Douglas county residents and visitors.
Beginning Aug. 28, cell phone users are able to send a short message via text message to 911 for emergency help when unable to make a 911 voice call. Text to 911 is intended primarily for use in four emergency scenarios:
1. People who are hearing impaired who need emergency assistance.
2. People unable to make a voice call due to a medical emergency that renders the person incapable of speech.
3. People in situations where speaking would put them in further danger, such as reporting an in-progress home invasion, robbery or domestic violence incident.
4. People in areas with poor cell coverage where a voice call may not connect but a text message can be sent.
“Text-to-911 is another layer of protection for our valued residents and visitors in Chelan and Douglas Counties,” said Doug Jones, executive director of RiverCom. “Though you should always call 911 when you can, knowing you can text in certain situations and get immediate assistance is reassuring and potentially lifesaving. “
Texting 911 can be done by typing “911” in the field for a phone number. No other numbers need to be used. Texting should be done through your wireless phones text messaging service and not from a third-party texting application.
Callers texting to 911 should follow these guidelines:
Provide your exact address or location.
Explain the type of emergency or help that is being requested.
Be prepared to answer any questions that the 911 telecommunicator texts back.
Use plain language; do not use abbreviations, symbols, emoticons or photos.
Messages should be as brief and concise as possible.
Last Updated: 09/18/2023 01:10 PM
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The information contained on this site is provided as a courtesy of the Chelan County. Where it exists, the "Index.txt" will contain a brief explanation of files contained in this folder
Chelan County makes every effort to ensure the accuracy of the information provided on its web site. However, due to the possibility of transmission errors, HTML browser capabilities, changes made since the last update to the site, etc., neither Chelan County, nor any agency, officer or employee of Chelan County warrants the accuracy, reliability, or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance on the accuracy, reliability, or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
PLEASE NOTE: FTP browsing is no longer supported on the latest browsers, please refer below to acccess our FTP content.
Popular Browsers
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By clicking continue, you confirm that you have read, understood and agreed to this disclaimer.
The information contained on this site is provided as a courtesy of the Chelan County. Where it exists, the "Index.txt" will contain a brief explanation of files contained in this folder
Chelan County makes every effort to ensure the accuracy of the information provided on its web site. However, due to the possibility of transmission errors, HTML browser capabilities, changes made since the last update to the site, etc., neither Chelan County, nor any agency, officer or employee of Chelan County warrants the accuracy, reliability, or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance on the accuracy, reliability, or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
PLEASE NOTE: FTP browsing is no longer supported on the latest browsers, please refer below to acccess our FTP content.
Popular Browsers
Supported
Microsoft Edge
NO
Google Chrome
NO
Safari
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Internet Explorer 11
YES
Mozilla Firefox
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Opera
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By clicking continue, you confirm that you have read, understood and agreed to this disclaimer.
The information contained on this site is provided as a courtesy of the Chelan County. Where it exists, the "Index.txt" will contain a brief explanation of files contained in this folder
Chelan County makes every effort to ensure the accuracy of the information provided on its web site. However, due to the possibility of transmission errors, HTML browser capabilities, changes made since the last update to the site, etc., neither Chelan County, nor any agency, officer or employee of Chelan County warrants the accuracy, reliability, or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance on the accuracy, reliability, or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
By clicking continue, you confirm that you have read, understood and agreed to this disclaimer.
The information contained on this site is provided as a courtesy of the Chelan County. Where it exists, the "Index.txt" will contain a brief explanation of files contained in this folder
Chelan County makes every effort to ensure the accuracy of the information provided on its web site. However, due to the possibility of transmission errors, HTML browser capabilities, changes made since the last update to the site, etc., neither Chelan County, nor any agency, officer or employee of Chelan County warrants the accuracy, reliability, or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance on the accuracy, reliability, or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
By clicking continue, you confirm that you have read, understood and agreed to this disclaimer.