Human Resources

Job Location

County of Chelan Wenatchee River County Park P.O. Box 373 Monitor, WA 98836

Description

Job Classification:       $22/Hourly  Benefits include Washington State Sick Leave.

Job Status               Seasonal, Full-time (April – October)

SUMMARY

The Office Assistant at River County Park plays a vital role in ensuring the smooth daily operations of the park office. This position requires a self-motivated individual who can work independently in a fast-paced environment. Strong attention to detail, effective time management, excellent communication skills, and a commitment to high-quality standards are essential. The Office Assistant will be responsible for a wide range of administrative, customer service, and clerical tasks to support park operations and provide exceptional service to park visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist campers and recreational vehicle guests with reservations via ResNexus, telephone, and in-person
• Perform check-in and check-out procedures for campers
• Process campsite payments and issue refunds when necessary
• Answer phone calls, respond to voicemails and emails, and provide general information to guests
• Handle cash and credit card transactions, including making change and reconciling daily payments
• Maintain accurate records and prepare daily reports
• Assemble informational packets and site maps for campers
• Copy and distribute paperwork as needed
• Keep the office clean and organized, including vacuuming, dusting, and sanitizing surfaces and equipment
• Refill paper and supplies in printers, fax machines, and copiers
• Contact campers to confirm or clarify reservation details
• Provide basic support in Accounts Payable/Receivable (training provided)
• Serve as an assistant to the Park Manager as needed

EDUCATION and/or EXPERIENCE

• Graduation from high school or GED equivalent
• Ability to read a map
• Basic computer knowledge of the internet to look up various information for camper assistance
• Knowledge of fax machine
• Excellent customer service skills
• Strong commitment to maintain high quality standards

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules and procedure manuals. Capable of writing routine reports and correspondence professionally

MATHEMATICAL SKILLS

Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical/Mental Demands

• The Office Assistant position requires a combination of physical activity, mental focus, and routine office tasks. The ideal candidate must be capable of:
• Sitting, standing, or walking for extended periods throughout the day, depending on office needs and visitor volume
• Frequently using hands and fingers to operate office equipment such as computers, telephones, copiers, printers, and fax machines
• Reaching with arms and hands to retrieve or organize office supplies and documents
• Occasionally bending, lifting, or carrying supplies or materials weighing up to 20 pounds
• Remaining mentally focused and organized in a dynamic environment, with the ability to multitask and manage interruptions
• Communicating clearly and effectively in person, over the phone, and via email with park guests and staff
• This role may involve repetitive tasks, including data entry and paperwork assembly, requiring sustained attention to detail.

WORK ENVIRONMENT

The work setting for this position is a busy park office located within River County Park. While the majority of tasks are performed indoors, the Office Assistant may occasionally be required to step outside to assist visitors or maintain the immediate area surrounding the office. The environment includes:

• Proximity to outdoor park elements such as campgrounds, parking lots, and visitor areas
• Occasional exposure to seasonal weather conditions (heat, rain, wind) when assisting guests outside or maintaining the office entrance area
• Interaction with a diverse group of park visitors, including individuals, families, and large groups
• Fast-paced periods, especially during weekends, holidays, and peak camping season
• Collaborative work with park staff and management, though the role often requires working independently
• This position is seasonal, typically running from April through October, and is expected to work 32 to 40 hours per week, including some weekends and holidays depending on park activity.