Human Resources

Job Location

County of Chelan Economic Services 400 Douglas Street Wenatchee, WA 98801

Description

Position is open until filled with first review on 10/01/2024

Salary: PW14 Steps 2-4 $4,786.99 - $5,236.14 DOE Longevity Steps 5-8 $5,477.70 - $6,277.28

The position includes a state retirement system (PERS), with a Deferred Compensation Program available for supplemental retirement savings. Health insurance package includes Medical, Dental, Vision and county contributions to a personal Health Savings Account. Includes 11 paid holidays and 1 floating personal holiday with monthly accrued vacation and sick leave.

GENERAL FUNCTION

Under supervision of the Community Services Manager, the Homeless Program Coordinator’s main function is to oversee and manage the coordinated the Chelan-Douglas Coordinated Entry System also known as the Homeless Housing Network. This position performs support work related to department activities; may create, implement, and participate in technical processes, procedures, and programs; and performs related work as required.

The Homeless Program Coordinator will assist the Community Services Manager administer a county-wide projects to carry out all aspects of the Homeless Program. Overall responsibilities include executing systemic countywide plans to address homelessness, ensuring strategic investments in public funding, measuring and reporting on program progress and effectiveness, and leading a coordinated and effective response to homelessness. Work involves coordination with many individuals, community agencies and resources, and state and local organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Depending upon assignment, the incumbent may perform a combination of some or all of the following essential functions, which are a representative sample of the level of work appropriate to this classification:

• Monitor the capture of all calls to the coordinated entry system daily;
• Ensure that staff are processing applications and clients are contacted within the one business day window requirement;
• Authorize Diversion spends unless exceeding threshold for additional approval;
• Complete data reviews of the HMIS system for Chelan and Douglas Counties and present the data findings to the CE Governance Structure, Task Force, elected officials, and other interested stakeholders;
• Maintain reporting system HMIS to State and Local data standards;
• Ensure that CE Specialists have the prioritization list to standard and ensuring appropriate agencies receive the By Name List;
• Assist in training new staff on the CE process;
• Facilitate monthly case conference meetings and occasionally facilitate other meetings as assigned by the Community Services Manager;
• Facilitates the quarterly Homeless Advisory Committee meetings;
• Establish new relationships in the community with service providers and educate them on the CE process;
• Coordinate staff schedules for office hours at partnering agency locations for outreach services;
• Maintain relationships with current partner organizations to collaborate for stability plans for clients when necessary;
• Be proficient in all housing resources available to clients and provide clients and CE Specialists with adequate resource information;
• Assist in the planning and coordination of the annual Point in Time Count;
• Monitors grant funded projects and agencies;
• Participate in the Balance of State CE Subcommittee and other BoS Subcommittees;
• Assists in managing the budget for the Coordinated Entry Program;
• Works directly with the Community Services Manager and Economic Services Director with the Chelan-Douglas Homeless Housing Task Force;
• Assists in the execution and completion of the Five-Year Homeless Housing Strategic Plan for the Chelan-Douglas Homeless Housing Task Force;
• Assists Community Services Manager with developing and conducting presentations to homeless service providers and the public;
• May be asked to prepare correspondence, reports or other documents, keeping others adequately informed that details activities, progress and program success. Processes and submits reports to City leadership, Washington State Department of Commerce, U.S Department of Housing and Urban Development (HUD) and other regulatory agencies.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Associate’s or Bachelor’s degree in a field directly related to management, public administration, health & human services, sociology, psychology, substance use disorder, or the equivalent;
• Equivalent combination of education, training, and/or experience may be considered.
• At least (1) year of increasingly responsible administrative work experience in public, community, or relevant field.
• Experience working in Microsoft programs such as Outlook, Excel, and Word;
• Must be able to multitask especially with entering client data and speaking on the phone;
• Must be able to work with competing deadlines;
• Ability to maintain composure in fast pace environments and stressful situations;
• Ability to network and work well with other organizations and service groups;

PREFERED QUALIFICATIONS

• Bilingual in Spanish;
• Experience in working with individuals and/or families in crisis;
• Experience working with HMIS;
• Previous experience working in the Public Sector;
• Advance proficiency in MS Office programs;
• Previous experience managing social service or related programs;
• Previous experience developing and maintaining departmental budget.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to maintain confidentiality;
• Ability to establish and maintain effective working relationships;
• Ability to communicate clearly, tactfully, and professionally;
• Must be able to work independently;
• Ability to plan, organize, and monitor activities according to priorities, established schedules, and deadlines;
• Ability to maintain composure under pressure and respond quickly to unanticipated questions/requests;
• Ability to successfully perform responsible and complex work involving the use of independent judgment and personal initiative without supervision;
• Establish professional and cooperative working relationships with employees, other agencies, media sources, and the general public;
• Ability to interpret a variety of instructions in written, oral, or schedule form; 
• Apply common sense understanding to applicable RCW’s.

SUPERVISORY RESPONSIBILITIES

This position will have direct management over the Coordinated Entry Lead and Administrative Specialists.

LANGUAGE SKILLS

Must be able to communicate proficiently in English both orally and in writing. Preferred proficiency in Spanish both orally and in writing.

WORK ENVIRONMENT

Primary work environment will be indoors in an office setting. Travel between buildings and to various organizations and locations outside of the main office will be necessary.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to talk and listen. Work is generally performed in an office environment; sitting, standing, walking, and computer use are frequent and can be for extended periods of time; must be able to move from sitting to standing quickly to assist customers; must be able to kneel, stoop, bend, twist, reach and grasp, use small ladders or stepstools, and operate standard office equipment; must have the ability to lift, pull, push and/or carry up to 25 pounds using proper lifting/carrying techniques; must have sufficient vision to read printed materials and computer screen, and adequate hearing and speech to communicate clearly in person or over the telephone.

CLOSING STATEMENT

This job description does not constitute an employment agreement between the employer and employee and is subject to change as the needs of the employer and requirements of the job change.