Permit Technician (Short Term Rentals and Code Compliance)
Chelan County Community Development 316 Washington Street, Suite 301 Wenatchee, WA 98801
Under the direction of the Director, this position serves as one of the primary department interfaces with the public regarding short term rental permits, building permits, code enforcement, and land use requirements by assisting with the intake of permit applications, and initiating the review process for project applications. Assists with customer communications, coordinates with other county departments on short term rental permitting, and handles other general and rental code compliance issues as assigned.
Assists the public with general and technical information related to short term rentals, building and land use permits, land use requirements, and with county code compliance issues or complaints; when necessary, directs technical questions to appropriate staff or code enforcement officials for follow-up. Accepts permit applications, code violation reports, issues permits, and assists in maintaining department records. Review and processing of short term rental and building permit applications and land use applications as directed. Administrative duties include reception, responding to requests for public records disclosure, limited clerical support, processing financial accounts and records, research permitting and code violation files and records, sorting mail, copying, supplies, and inventory.
Strong, adaptable abilities in communication, tact, and diplomacy are essential to the successful performance of duties.
Any combination of experience and training that would likely provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
- An Associate’s degree or Technical Certification with experience in code compliance, planning, architecture, engineering, construction management, or other closely related field*; AND
- With one (1) year of professional experience in a comparable position with a city or county government; OR
- Two (2) years of private or public sector experience in regulatory compliance, planning, architecture, project management, residential/commercial construction, or rental property management.
- Advanced computer literacy with experience in SmartGov, ESRI GIS applications, and Microsoft Word, Excel, Access, and PowerPoint is strongly desired.
- Bi-lingual with the ability to read, write, and speak fluently in Spanish desired, but not required.
- Must obtain a valid Washington State Driver’s License within 90 days of hire date.
*Equivalent combination of education and experience to perform the essential functions of the job may be considered in lieu of Associate’s degree.
- Building codes and procedures, short term rental and other land use regulations; the interrelationships between land use, the environment, and economics.
- Documents such as resolutions, ordinances, development codes, and records related to departmental related legislative processes.
- Basic filing, record keeping, and file organization principles and practices.
- Principles of conflict management and effective communication.
- Proper English, spelling, grammar, punctuation and word usage.
- Basic bookkeeping and record keeping.
- Knowledge of general office practices and procedures.
- Mapping and graphic design application techniques, GIS, and computer applications supporting the Department.
- Knowledge of documentation and records procedures and standards, including understanding of Washington State Public Records Disclosure laws.
- Effective written and oral communications.
- Proactive and effective conflict resolution with other county staff, managers, customers, and the public.
- Highly proficient public relations and interpersonal communications.
- Computer and equipment operations necessary to the functions of the position including the use of a variety of software programs such as Windows, MS Office (including Word, Excel, Access and PowerPoint), SmartGov, and ESRI GIS products.
- Calculating figures and amounts such as interest, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Being flexible and adaptable to changing priorities and job functions.
- Analyze and resolve work related problems.
- Exercise initiative and judgment and make decisions within scope of assigned authority.
- Ability to communicate effectively, both orally and in writing.
- Establish and maintain effective working relationships with other county employees and the general public.
- Work independently with little direction or oversight.
- Perform detailed work with a high degree of accuracy for extended periods.
- Work with and maintain confidential information.
- Exercise discretion and independent judgment in choosing approaches, methods, and resources to solve problems and achieve results.
- Create, enter data, and maintain necessary records and prepare required reports.
- Operate standard office machines and equipment.
- Meet expected deadlines and manage periodic interruptions.
- Read legal descriptions, plats, maps, and other engineering, survey, or land use related depictions of properties, boundaries, projects, and zoning.
- Handle contentious and potentially disagreeable customers with tact and diplomacy while maintaining a calm and professional demeanor.
- Explain codes, ordinances, and regulations to the public with diplomacy, tact, consistency, and thoughtfulness.
- Prepare effective and technical written reports.
- Research, document, and prepare public records requests with strong knowledge of Washington State Public Records Disclosure laws and procedures.
- Maintain regular attendance and punctuality.
- Ability to work successfully in stressful situations and manage multiple tasks.
Duties and Responsibilities
Depending upon assignment, the incumbent may perform a combination of some or all of the following duties, which are a representative sample of the level of work appropriate to this classification:
- Assists the public with general and technical information and assistance related to building and land use permit requirements procedures and land use regulations and receives code violation complaints.
- Receives walk-in customers and provides general information about permit process and procedures. Provides general information to the public regarding all land use and building codes and the application process.
- Receives and directs incoming phones calls to the proper staff.
- Performs technical review of building and other ministerial development permits to ensure compliance with building, plumbing, mechanical, and energy codes, zoning and related development regulations, comprehensive plan policies and conditions of approval for prior discretionary permits.
- As necessary processes minor development proposals requiring discretionary County approval, for example: variances, conditional use permits, minor shoreline permits and short plats.
- Provides support and back-up assistance to the general Building Permit Technicians, Permit Clerks, and the Permit Coordinator.
- Receives, receipts, and enters all short term rental, land use, building permit applications, and code violation complaints into the computer-based permit tracking system.
- Prepares permits for issuance and receipts same.
- Handles monetary transfers that include cash, check, and credit card transactions.
- Makes copies and sends, receives and distributes documents, and faxes.
- Develops and maintains files, computer data bases, and forms.
- Establish and maintain cooperative and effective working relationships with the public, customers, and peers through written, email, phone, and face to face contact.
- Make site visits to inspect rental, construction, or other work sites, most requiring direct contact and dialogue with members of the public.
- Works with other members of the Department in collaborative problem solving, identifying and implementing process improvements, and completion of tasks.
- Reviews and processes building permit applications for building, plumbing, mechanical, and energy codes, and zoning compliance.
- Word processing may include documents such as resolutions, ordinances, development codes, department agenda items and maintenance of all departmental records related to legislative process.
- Schedule and coordinate inspection requests.
- Assists with the development of public brochures and media materials, as assigned.
- May perform portions of the work of higher classified positions occasionally, as assigned.
- May serve the County in a support role in the event of an emergency or disaster.
- Assists with the processing of Public Records Requests for the Department.
- Assist with the creation of RFP or RFQ for various department needs related to these job responsibilities.
- As needed, provide reports and sworn testimony in quasi-judicial and judicial hearings.
- Performs other duties as assigned.
- This position has no supervisory responsibilities.
- Behavioral standards
- Respectful, courteous, and friendly to customers, other county employees, and county leadership; demonstrates and maintains honest and ethical behavior. Develops and maintains a positive working relationship with peers and management.
- A team player that helps the organization meet its objectives; takes initiative to meet department and county goals.
- Effectively communicates with customers and other county employees. Positively represents the county.
- Regular attendance and punctuality
- Working conditions
- Duties are performed primarily in an office environment and public settings, but may include as needed outside inspections or public contacts subjecting this position to a variety of weather and driving conditions.
- Work is mostly performed independently but does include small and large group settings
- Managing multiple activities, addressing citizen needs and meeting established timeframes for work performance.
- Position requires appropriate attire and image, projecting a professional attitude.
- Occasional attendance at evening meetings may be required as needed.
- Out-of-town travel and a non-traditional work schedule may be required, at the sole discretion of the county.
- PHYSICAL REQUIREMENTS
- Sitting for extended periods of time while working at a computer, preparing written documents, attending meetings and driving a passenger vehicle.
- Climbing stairs in County offices and other agency buildings.
- Lifting (up to 40 pounds waist high), bending, stooping and twisting.
- Manual dexterity for the operation of a keyboard for computer and equipment use.
- Negotiating uneven terrain while performing site inspections.
- Sight and hearing of acceptable standards.
- Ability to physically operate a standard highway vehicle in a safe manner.
This position is included in a bargaining unit.
Longevity Increases $4,663.63 - $5,398.73 - DOQ
Position open until filled, first review April 14, 2021.
To Apply - Submit Letter of Intent, Resume and Chelan County Application https://www.co.chelan.wa.us/files/human- resources/HR%20New%20CHELAN%20APPLICATION%20Nov%202020.docx
OR Mail to:
Chelan County Human Resources
400 Douglas Street #201
Wenatchee, WA 98801